Before returning, all control units must be reset to their original state.
We verify this.
If the dongle is returned without resetting the control units, the 30-day money-back guarantee does not apply.
The dongle does not need to arrive back with us within the 30-day period.
However, it must arrive no later than 60 days after delivery.
However, the reset and the request for return must still be made within the deadlines explained below.
In the case of longer delivery times, the money-back guarantee period may be shortened:
The vehicle must be reset no later than 50 days after the order date in order to remain eligible for the money-back guarantee.
For example: If your package takes 25 days to arrive, you will not have the full 30 days for returns. Instead, you must complete the reset and request the return within 50 days of the original order date. If for example the reset happens on day 55, the money-back guarantee will no longer apply.
By the 51st day at the latest, you must notify us (via our contact form) if you wish to request a return and refund.
At this point, all control units must already have been reset to their original state — otherwise the request cannot be accepted.
The costs for return shipping are not covered by us.
Standard shipping of your order is free of charge, but if you booked express shipping, the additional express fee will not be refunded.
Apart from the money-back guarantee,
All other rights are excluded.
